Legal Policies
Privacy Policy
Last Updated:
At Groomie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you have regarding your information.
By using our website or booking our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
Personal details: name, email address, and phone number
Pet details: pet name, breed, and grooming preferences
Booking information: appointment dates, services requested, and session history
Payment information: processed securely through a trusted third-party payment provider; we do not store card details
Technical data: IP address, browser type, device information, and cookies when you visit our website
2. How We Use Your Information
Your information is used to:
Schedule, confirm, and manage your grooming appointments
Respond to enquiries and provide customer support
Process payments securely
Send appointment reminders and relevant service updates
Improve our website, services, and overall client experience
Send promotional communications — only if you have opted in
3. Sharing Your Information
We do not sell, trade, or rent your personal information to any third parties. We may share your data only in the following circumstances:
With trusted service providers who assist in operating our business, such as booking tools, payment processors, or website analytics — all of whom are bound to protect your data.
When required by law, regulation, or legal process.
4. Data Security
We use industry-standard security measures to protect your personal information, including secure servers, encryption, and access controls. While we take every reasonable precaution, no data transmission over the internet can be guaranteed to be entirely secure.
5. Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections to any inaccurate or incomplete data
Request deletion of your personal data, subject to legal obligations
Opt out of marketing communications at any time
Request a copy of the data we hold about you
To exercise any of these rights, please contact us at hello@groomie.com.
6. Cookies
Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
For full details on the cookies we use, please refer to our Cookies Policy.
7. Third-Party Links
Our website may include links to external websites for your convenience. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.
8. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to remove it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: hello@groomie.com
Phone: (212) 555-0194
Address: 310 West 42nd Street, New York, NY 10036